George went above and beyond with his service, replying to emails when I'm sure he wasn't working and logging in to fix things for me. This time there is definitely a big difference, the speed of the site has increased by almost 50% meaning customers aren't waiting for the site to load, and the chance of them dropping off is now reduced. The platform is more expensive and at the time, I didn't see a massive difference to make it worth while - however - George contacted me and explained that a number of performance changes had been made and I decided to give it ago again.
IS ONYX FOR MAC ANY GOOD TRIAL
I initially tried it out on a free trial basis, it was quick and easy to migrate my site over and I was up and running in minutes. I share the views of the other reviews, George and his team have done a great job with this product.
Fasthosts is a perfect example - they were once known for their customer service. I've seen countless hosting companies falling for the trap of trying to offer the biggest discount on a crap service. There is definitely a big gap in the market which you're filling for cost-effective but not-bargain-bin wordpress hosting.Īs you undoubtedly get more popular, please just remember to stay true to the good service and excellent product. Page loads that took 15+ seconds now complete in under 3 and I now actually have time to get on with developing the site, instead of faffing around with a broken server. Scheduled jobs that didn't previously run or took 4 hours to run now execute within 2 minutes. On moving my wordpress site over, it was unfathomable how big the difference in performance was. I had an upgraded packagae with fasthosts but just couldn't get my site working properly. I've just moved over to you guys from a very disappointing experience with fasthosts today.
With the above in mind, I'm honestly not sure what more we could do to help in this instance. In fact, both myself and my colleague explicitly told you we'd help with the migration, and that all you needed to do was email in or submit a support ticket via your Onyx Portal.Īlso, although we advised on slightly different ways of migrating your site initially (both being valid - you can self-migrate or we can do it for you), as you'd requested the latter in your initial chat I went down that route, and my colleague offered that as soon as you mentioned it also.įinally, I understand our COO contacted you personally with regards to assisting in getting you moved over, but you declined to do so. Having been the one who took your initial chat, and also having reviewed your correspondence with colleagues, I'm struggling to see where you felt we 'left you on your own'. Sorry to see you feel this way, however I'm slightly confused regarding this review. If anyone reading this wants to trial 3 months of any Onyx plan for only £1 to form their own opinion of our service, please sign up at onyx.io, and send me an email directly to referencing this review - I'll happily add on an extra 2 months free of charge. That being said, we'll certainly look at where we can do more in terms of optimising Wordpress sites at the point of moving them over to Onyx moving forward.įinally, it says a lot when someone has tested several hosting companies with generally positive feedback and proceeded to give only negative TrustPilot reviews to all of them, with their highest rating being 3 stars (at the time of this response). Regarding the speed issues, there is more we could have done to optimise your site had you been wanting to work with us on this, but I was never getting more than 5-6 seconds load time when I tested the site, both testing it using my own connection and via a third party tool - certainly not 16 seconds. Per the above, once the database was reimported from your old provider, it was simply a case of your. htaccess file needed updating to get the rest of your site online.Ģ. I believe once this was resolved on Saturday the site was intact and just the. The database also needed re-importing as the initial copy we took from the old provider was missing data.
Unfortunately the time it took initially was simply due to the speed of your old host's servers, they kept dropping our connections. Sorry to read you had issues moving your site across to us - I'd like to address each of your points in turn.ġ.
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